fbpx

FAQs

Shipping Information

You can choose between picking the tiles up from our Top Tile store in Togher, Cork or the tiles can be delivered by courier, at an extra fee, within 3-5 working days.

In stock tiles will be delivered within 3-5 working days on receipt of full payment.

Available on request. Please contact us at: 021 4967397.

Payment Information

When ordering online, all payments go through Stripe. However, if payment is made in store, cash may be used.

All payments go through Stripe and hence, are secure.

Orders and Returns

You can plade  an order online by adding the tiles to basket and choosing the quantity you desire. Contact us at 021-4967397 or email info@toptile.ie if you have any queries.

No, an account is not needed.

Contact us at 021-4967397 or email info@toptile.ie if you have any queries.

To track your order please go to the “Track Your Order” section. Enter your Order ID in the box and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

Tiles must be brought back to the Top Tile store in Togher, Cork. If returning by courier, the costs are the sole responsibility of the customer. A Credit/Refund can only be issued if goods are returned to us in the original packaging, unopened and must match the shade in stock. MIXED SHADES WILL NOT BE ACCEPTED. Tiles must be returned within 14 days of collection or delivery. Proof of purchase will be required, otherwise credit/refund can NOT be issued.

Tile Information

Porcelain tiles go through an added process, grinding the clay to make it very fine. When the clay is compressed, it becomes very dense, hence more durable. This feature makes it suitable for high traffic areas.


Ceramic tiles are composed of a mixture of clay and some minerals. With slight variations and irregularities, it often yields a more interesting aesthetic result. While ceramic is ideally only used indoors, porcelain can be used both indoors and outdoors.

Our tiles range between glossy, matte, natural and satin finishes. This refers to the upper surface of the tile’s coating.

A rectified tile is laser cut by the manufacturer for a clear cut, less visible grout lines and a more professional finish..

Typically, any floor tile can be installed as wall tiles. However, wall tiles more often than not, cannot be used as floor tiles. If you are curious about a specific tile, contact us at 021-4967397 and we will be able to provide you with more, specific information.

Once you know the dimensions of the area you are tiling, this is easily figured out. We recommend buying a minimum of an additional 10% of the area for wastes and cuts.

Size is a feature significantly affecting the visual appearance of the tiles. The size variations affect the frame of the grout lines accordingly.

All of our grouts are flexible and water resistant and antibacterial, hence, will suit all areas. If you
require further information, please contact us at 021-4967397.

Both ceramic and porcelain tiles are fairly scratch resistant, however, porcelain is more so.